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Meet GNI's insulation operations team

November 06, 2023

Dan West, our Production Supervisor in Durham, talks about how GNI's ops team keeps everything running like clockwork.

With multiple trucks heading to multiple job sites every day, it takes knowledge and organization to ensure the right people are in the right place at the right time, every time. It definitely isn’t easy, but GNI’s superstar operations team are there to seamlessly fit together all the puzzle pieces each day – and keep things running smoothly.

These production wizards have to have an accurate picture of how long a job will take, then schedule a crew to do it. There’s sequencing with other trades to consider, especially on bigger projects, to ensure the install happens at the right point in the build. And when customers inevitably face delays and schedules have to shift, that complex puzzle needs to be reassembled.

“At the Durham branch, we have 5 trucks, with one to two jobs per day per truck on average,” says Dan West, Production Supervisor for GNI’s Durham location. “They're pretty tightly scheduled, and that can get complicated when our customers face delays due to inspections not passing, other trades falling behind schedule, or someone simply forgetting we were due to show up at their house that day.”

Sequencing is particularly important on larger jobs and renos. But not all customers are familiar with the process, especially homeowners and less experienced contractors. Luckily, GNI has plenty of experience with scheduling – and with keeping the lines of communication open so nothing gets missed.

“Staying on top of the status of HVAC and framing inspections is important,” says Dan. “Having the conversations to see if they're progressing as planned goes a long way to ensuring we stay on schedule. So does understanding capacity capabilities (how much work each crew can do in a given time) and geography. There are so many variables at play to maintain efficient scheduling, but the more experience you have with it, the smoother and easier it is.”

Being able to schedule things last minute isn’t always possible, but it’s easier for a company the size of Great Northern. If a schedule does change (and anyone that's ever done a reno will know just how often that happens), the GNI team has the resources to respond quickly.

A typical day for the Durham operations team

The production staff start their day at 6:30 a.m. They'll go over paperwork, help load the trucks, and ensure everyone has what they need. Once the trucks arrive on site, they deal with any problems that might come up. If there are no issues, it's on to confirming appointments for the next day and stocking up on materials.

Working to the highest standards

The operations team is spread across the company, with people at head office and all the branches, working as one Ontario-wide network. They're focused on aligning standards and gathering best practices from each branch so the customer experience is the same high quality, no matter which location you're dealing with.

Experience makes the difference

Great Northern branches are staffed with people who know what they’re doing: there’s a ton of expertise. For example, Dan West spent years as an installer before moving into his current role. Which means his scheduling is accurate because it's realistic – he's been there, done that, and he gets it.

The company’s sales reps and installers have also been in it for a long time, with newer installers paired with someone seasoned.

“Ultimately that depth of experience is where GNI offers real value,” says Dan. “You're going to get a good, experienced sales rep. You're going to have your project scheduled by somebody who knows what they're talking about and can interpret the needs of your project on a timeline that works for everyone.  You'll have installers that give the work the attention and care it deserves. And if things don’t go exactly as planned? We're coming back to make it right.”

Want to know more about the teams that make GNI tick? Read about the powerhouse Customer Experience team that's putting customers first.

Interested in having the professionals at GNI assist with your next insulation project? Get in touch with us below.


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Western Ontario

935 Keyes Drive
Woodstock, Ontario
Canada N4V 1C3

Phone: 1-800-265-1914

Fax: (519) 539-7946
TOLL FREE: 1-800-265-1914

Muskoka, Haliburton, Northern Ontario

1027 Elwell Park Road
Gravenhurst, Ontario
Canada P1P 1R1

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Central Ontario

29 Ferndale Industrial Drive
Barrie, Ontario
Canada L4N 9V5

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Greater Toronto Area

2 Guided Court
Etobicoke, ON
M9V 4K6

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GTA East

103 North Port Road
Port Perry, Ontario
Canada L9L 1B2

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South Central Ontario

450 Industrial Dr,
Toronto (Milton), Ontario
Canada L9T 5A6

TOLL FREE: 1-800-265-1914

Eastern Ontario

1035 Moodie Dr #1,
Nepean, ON
K2R 1H4

TOLL FREE: 1-800-265-1914

Niagara Region

25 Lincoln Ave
St. Catharines, ON
L2P 2C7

TOLL FREE: 1-800-265-1914


Great Northern Insulation - Better Business Bureau Profile.

Homestars Best of 2021 Award

Best of 2021

HomeStars has ranked Great Northern Insulation as a company that goes above and beyond in every aspect of business for the year of 2021.

Homestars Best of 2022 Award

Best of 2022

HomeStars has ranked Great Northern Insulation as a company that goes above and beyond in every aspect of business for the year of 2022.


GNI is the Authorized & Trusted Insulation and Air Sealing Installer for Lowe’s

Trusted for Over 40 Years

Over 40 Years in Business

At GNI, we service your project with the most experienced staff in the industry. Ongoing professional development is an obsession at GNI and we will not compromise at any level to bring to our customers the very best Installers, Sales Representatives, Customer Care Personnel, Field Superintendents, Estimating and Technical Support to your project.

100% Canadian

100% Canadian

Great Northern Insulation is recognized as Canada's largest full-service insulation contractor. GNI is 100% Canadian owned, proudly serving Ontario customers since 1980.

Foam Masters

Do it right the first time
- with foam mastersTM

January, 2021 regulatory phaseout of hydrofluorocarbons (HFCs) with the introduction of WALLTITE CM01. Using hydrofluorolefins (HFOs) with lower global warming potential (GWP) compared to HFCs, WALLTITE CM01 is the next generation of spray foam insulation.



Heatlok® Soya HFOTM leverages Honeywell’s latest Solstice® Liquid Blowing Agent technology. This new hydrofluoroolefin (HFO) blowing agent is the most environmentally conscious blowing agent produced to date, with a zero ozone depletion potential (ODP) and a global warming potential (GWP) of 1, which is more than two orders of magnitude (99.9%) lower than HFCs used in this industry.


3MTM products.
Quality + Performance = Savings

3MTM energy-saving products are designed to keep warm air in, and cold air out, while keeping energy bills down. Products optimize energy efficiency in buildings and homes; improve indoor environment for occupants; and effect the reduction of seasonal energy costs. 3M products are authorized for LEED credits (Leadership in Energy/Environmental Design).

Holmes and Holmes

Holmes and Holmes


Mike Holmes and his son Mike Jr. (MJ) convert MJ’s bachelor bungalow into a two-storey home for MJ and his girlfriend Lisa. Choosing the newest materials and build techniques, the father and son team follow Mike’s famous motto – “Make it right.” The show can be watched on HGTV and DIY Network.


Enbridge Incentives

The Home Efficiency Rebate Plus program offers up to $10,000 in home reno rebates – and Great Northern Insulation can pave the way.


Great Northern Insulation proudly abides by a renovation-specific Code of Conduct set by RenoMark™.


We are Verified & Bonded by eRenovate. When you choose to proceed with our services through their platform, you receive the gaurantees set forth through their program.

As Seen on Love It or List It

The GNI crew have been featured installing insulation on Love It or List It - have you seen our logo in an episode?

Climatizer Cellulose


CLIMATIZER PLUS cellulose insulation is manufactured from a minimum of 85% locally-sourced post-consumer recycled newsprint. Non-toxic additives are applied to the uniquely fiberized paper generating a building material with superior thermal and acoustic properties, as well as exceptional resistance to fire, moisture, mould and pests.

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