COVID-19: What We Are Doing

We provide home comfort to hundreds of people across Ontario every month. This means that our employees have interactions with multiple people every day. Improving home comfort is what we do, and there is no way around this.

The health and safety of our customers and employees have always been our highest priority. That is why we are taking extra precautions in response to COVID-19. Here is what we are currently doing, and what you can help us do, to keep everyone comfortable in their homes.

Great Northern Insulation is monitoring the situation surrounding COVID-19 on an ongoing, constant basis. Home assessments, for the time being, may still be booked by completing a form on our Contact page, or by phoning us at 1-800-265-1914.

What We Are Doing:

• Surfaces are being disinfected regularly
• Encouraging employees to avoid uneeded contact, including hand shakes
• Maintaining visitor logs at our offices
• Promoting proper handwashing to all employees
• Updating our employees with information on COVID-19 as it becomes available
• Providing health and safety instructions to reduce the spread of any airborne illness
• Use of health and safety gear, such as masks and gloves, when performing the installation in your home
• Asking employees showing signs of illness to remain home
• Asking employees who have travelled outside of Canada, or who have been in contact with someone who has travelled outside of Canada, to follow the Government of Ontario's 2019 novel coronavirus (COVID-19) self-assessment
• Asking employees to follow Public Health Ontario's How to self-monitor

What You Can Do:

• Tell us if you are experiencing any of these symptoms as per the 2019 novel coronavirus (COVID-19) self-assessment:
  • Fever
  • New cough
  • Difficulty breathing
  • Muscle aches
  • Fatigue
  • Headache
  • Sore throat
  • Runny nose
  • Diarrhea
  • Symptoms in young children may also be non-specific (for example, lethargy, poor feeding)
• Tell us if you have recently returned from travelling outside of Canada and we can discuss rescheduling our visit
• Sanitize your home before and after our visit
• Practice good hygiene, including frequent handwashing

You can read more about COVID-19 on Ontario’s official website.

Click here to view a PDF by the Public Health Agency on the difference between self-monitoring, self-isolation and isolation for COVID-19.	Click here to view a PDF by Public Health Ontario showcasing how to properly self-monitor for COVID-19.	Click here to view the official Ontario 2019 novel coronavirus (COVID-19) self assessment web page.

FAQ

Here are some of the more common questions that our customers are currently asking us about our precautions. We want you and our employees to feel safe when we enter your home. Please do not hesitate to ask us questions if still have concerns.

Q: Is Great Northern Insulation doing anything differently when entering my home?

A: We have always used masks and gloves when required for health and safety reasons related to our line of work. This has not changed for us, but we are increasing the use of masks and gloves by our crew members to increase the safety of both our customers and our employees when entering homes.

Q: Can I request that any employee visiting my home wear a mask and gloves?

A: All of our frontline employees are already provided with masks and gloves. These will be used when entering your home. PPE that comes in contact with high traffic surfaces will be be changed regularly.

Q: Are your employees knowledgeable about COVID-19?

A: We provide consistent updates to our employees about COVID-19, how it is spread, and the precautions that can be taken to prevent this. These updates are shared through our routine safety talks. Our employees are already equipped with health and safety gear, including masks and gloves, when entering customer homes to install insulation.

Q: What information surrounding self-monitoring and self-isolation are you providing to your employees?

A: In addition to consistently communicating safety precautions, we have provided all of our employees with access to Ontario's 2019 novel coronavirus (COVID-19) self-assessment and How to self-monitor.

You can contact us with questions you might have by calling 1-800-265-1914 or by emailing info@gni.ca.